5.2 方针

5.2.1、制定质量方针

最高管理者应制定、实施和保持质量方针，质量方针应：

a）适应组织的宗旨和环境并支持其战略方向；

b）为建立质量目标提供框架；

c）包括满足适用要求的承诺；

d）包括持续改进质量管理体系的承诺。

5.2.2、沟通质量方针

质量方针应：

a）可获取并保持成文信息；

b）在组织内得到沟通、理解和应用；

c）适宜时，可为有关相关方所获取。

5.3、组织的岗位、职责和权限

最高管理者应确保组织相关岗位的职责、权限得到分配、沟通和理解。

最高管理者应分配职责和权限，以：

a）确保质量管理体系符合本标准的要求；

b）确保各过程获得其预期输出；

c）报告质量管理体系的绩效以及改进机会（见 10.1），特别是向最高管理者报告；

d）确保在整个组织推动以顾客为关注焦点；

e）确保在策划和实施质量管理体系变更时保持其完整性。。

最高管理者应在管理层中任命一个特定人员作为管理者代表，应具有监督上述要求的职责和授权。

管理者代表应具有解决有关质量管理问题上的组织自主权和不受限制地可接触到最高管理层。

注：管理者代表的职责可以包括与质量管理体系有关事宜的外部联络。

5.2.1、Establishing the Quality Policy

Top management shall establish, implement, and maintain a quality policy that:

a. is appropriate to the purpose and context of the organization and supports its strategic direction;

b. provides a framework for setting quality objectives;

c. includes a commitment to satisfy applicable requirements;

d. includes a commitment to continual improvement of the quality management system.

5.2.1、Communicating the Quality Policy The quality policy shall:

a. be available and maintained as documented information;

b. be communicated, understood, and applied within the organization;

c. be available to relevant interested parties, as appropriate.

5.2、Organizational Roles, Responsibilities, and Authorities

Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization.

Top management shall assign the responsibility and authority for:

a. ensuring that the quality management system conforms to the requirements of this International Standard;

b. ensuring that the processes are delivering their intended outputs;

c. reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;

d. ensuring the promotion of customer focus throughout the organization;

e. ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

Top management shall appoint a specific member of the organization’s management, identified as the management representative, who shall have the responsibility and authority for oversight of the above requirements.

The management representative shall have the organizational freedom and unrestricted access to top management to resolve quality management issues.

NOTE: The responsibility of a management representative can include liaison with external parties on matters relating to the quality manag