领导作用和承诺

5.1.1、总则

最高管理者应证实其对质量管理体系的领导作用和承诺,通过：

a. 对质量管理体系的有效性承担责任；

b. 确保制定质量管理体系的质量方针和质量目标,并与组织环境和战略方向相一致；

c. 确保质量管理体系要求融入组织的业务过程；

d. 促进使用过程方法和基于风险的思维；

e. 确保质量管理体系所需的资源是可用的；

f. 沟通有效的质量管理和符合质量管理体系要求的重要性；

g. 确保质量管理体系实现其预期结果；

h. 促进、指导和支持人员为质量管理体系的有效性做出贡献；

i. 推动改进；

j. 支持其他相关管理者在其职责范围内发挥领导作用。

注：本标准使用的“业务”一词可广义地理解为涉及组织存在目的的核心活动，无论是公营、私营、营利或非营利组织。

5.1.1、General

Top management shall demonstrate leadership and commitment with respect to the quality management system by:

a. taking accountability for the effectiveness of the quality management system;

b. ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization;

c. ensuring the integration of the quality management system requirements into the organization’s business processes;

d. promoting the use of the process approach and risk-based thinking;

e. ensuring that the resources needed for the quality management system are available;

f. communicating the importance of effective quality management and of conforming to the quality management system requirements;

g. ensuring that the quality management system achieves its intended results;

h. engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;

i. promoting improvement;

j. supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

k. NOTE Reference to “business” in this International Standard can be interpreted broadly to mean those activities that are core to the purposes of the organization’s existence, whether the organization is public, private, for profit or not for profit.