问：此次AS9100取证涉及到IT部门的文件主要有哪些？
答：主要分为两大类，一类是和土耳其总公司相关的，例如ERP，OA管理，另外一类是以本地相关的文件，比如文件备份，问题处理流程，新需求管理等。文件编写的灵活性很高，举个例子，文件备份，体系对文件备份做出了规定，但是备份到磁带，硬盘还是云空间？可以由我们自己来细化。
问：作为部门主管，你觉得体系和人是如何相互作用的？
答：公司发展到一定程度后，必须建立良好的体系，来保障业务的可持续性发展。体系的建立简单概括起来，就是把操作的流程书面化，人员素质固然重要，但单纯依靠人对人的简单交接，很多东西会被遗漏，好的管理不能太依赖于个人，而是应该依靠体系。只要体系在，人员变动不会对整个业务造成大的影响。
问：通过这次AS9100你有哪些收获或者提升吗？
答：之前我没有参加过体系的建立包括系统的文档编写等具体事务，通过这次AS9100取证经历，我对体系有了更直观的认识。尤其，之前管理层也推荐让我们导入信息安全管理系统ISO27000，但因为对体系的建立没有充分把握一直没有踏出第一步，有了这次的经验以后，对于我们今后导入ISO27000于我个人、于公司整体都将非常有帮助。
Q：What are the major changes for documents inIT dept. under AS9100 preparation?
A: Documents forIT dept. can be divided by two categories, one is related with headquarter inTurkey, for example: the management procedures for ERP or other OA systems; theother is local procedures, for example: file backup, IT support flow chart and newrequest management. The requirements for documents preparation is flexible,give a example, AS9100 gives general requirements for file backup, but we couldmake our choice among tapes, hard disk or cloud and define the proceduresaccordingly.
Q: As peoplemanager for IT dept., how you define the interaction between system andindividual?
A: When thecompany develops to a certain extent, it is necessary to establish a robustsystem to ensure the sustainable development of the business. The establishmentof the system can be simply summed up as one sentence, which is to document theoptimized operational procedures in written. Individual qualification for sureis important, but some missing or errors still happen among people. The goodmanagement should reply on the effective system instead of individuals. As longas the system is in place and works, the business will not be impacted by individual.
Q：What is your gain from this activity?
A: It is quite anew experience for me, through participating in this AS9100 certificationprogram including many specific assignment, e.g. this procedure preparationactivity, I get more intuitive understanding how to build up system and how itworks. Especially as management last time recommended us to implement ISO 27000- Information Security Management Systems, we were hesitating due toinsufficient experience in implementing a new management system. The experiencethat we have acquired from this AS9100 certification program will be veryhelpful for me, for our team as well as our company to implement ISO 27000 infuture opportunities.
问：请简单介绍一下你在这次AS9100的主要职责
答：我是一个新人，大学毕业后加入庆达西宁波，从事品质工作一年的时间。最初负责一些文件整理和简单的计量校准，然后逐步接触到体系。在这次AS9100取证过程中，我负责计量管理和记录控制，这两个体系文件无论在生产或者非生产流程都能用得上。
问：在质量大的框架下，文件体系起什么作用？
答：对于我而言文件分为两种，一种是体系文件，一种是非体系文件。提到文件有的同事可能更容易想到一些非体系文件：比如员工手册，是用规章制度对大家的行为做一个约束，又譬如通知公告，是用文件的形式保证大家准确接收公司传递的消息。而体系文件如程序文件、作业指导书等是从业务流程上使公司的运营更加规范。于公司而言，总的来说文件以书面形式呈现因而是重要的，而体系文件作为公司维持运转和持续进步不可或缺的要素比“重要”更为重要。
问：参与AS9100对你最大的挑战在哪里？
答：我很幸运作为一个新人能参与这项取证工作，因为只有参与到体系过程当中来，才能对体系从开始建立到认证的过程有更深的了解，这对我以后的发展也有很大帮助。但因为我是跨专业，对质量体系从头学起，理解不够透彻，这既是对我的挑战也是一种动力。
问：品质工作对你的生活有什么改变？
答：品质管理是一份让我充满新鲜感的工作，每天都能学到新的知识，从事品质工作也使我变得更加注重细节，更加严谨。
Q：Please briefly introduce your key role inAS9100 procedure preparation.
A：I joined Cimtas Ningbo QA/QC team since Igraduated from university one year ago. As a junior member, I focused ondocumentation filing and basic calibration management at my start up period,and then I got to learn about quality management system. During current AS9100 procedurepreparation stage, I am responsible to set up procedures for calibrationmanagement and record control. Both of procedures are applicable for directfabrication and non-fabrication process
Q: As QA/QC staff,what do you think the role of documents and data under QMS frame?
A: For me thedocuments can be divided as ‘Non-QMS’ documents and QMS documents. Talkingabout document, some of us may easily come up with Non-QMS document, e.g.Employee Handbook, which set standard to employees’ behaviors with companyrules and policies, or Announcement and Notification which ensures messages asfrom company can be accurately delivered to everyone via written form. On theother hand, QMS documents e.g. procedures, instructions are setting standard toensure company business operation are compliant with system requirements.Document are generally important as they are formally in written, especiallyQMS document as each and every one of them is essential and indispensable for asustainable development of our business, is important in a value-orientatedmanner.
Q：What is the challenge to you?
A: I appreciatedthe opportunity to get participated in this important project, because onlydeeply involved in building up the system, I will have deeper concept and wholepicture of quality management system, which for sure, will help me a lot in myfuture work assignment. I was majoring in English and have to study qualitysystem from zero, which is my challenge but also the motivation.
Q：Did quality job ever bring change to your life?
A：Quality management is the job that fills mewith fresh feelings. I have opportunity to learn new things and knowledge everyday. This job makes me more detail oriented and more precise.
