7.1 资源

7.1.1、总则

组织应确定并提供为建立、实施、保持和持续改进质量管理体系所需的资源。

组织应考虑：

a. 现有内部资源的能力和局限性；

b. 需要从外部供方获得的资源。

7.1.2、人员

组织应确定并配备所需的人员，以有效实施质量管理体系并运行和控制其过程。

7.1.3、基础设施

组织应确定、提供并维护所需的基础设施，以运行过程并获得合格产品和服务。

注：基础设施可包括：

a. 建筑物和相关设施；

b. 设备，包括硬件和软件；

c. 运输资源；

d. 信息和通信技术。

7.1.4、过程运行环境

组织应确定、提供并维护所需的环境，以运行过程并获得合格产品和服务。

注：适当的过程运行环境可能是人为因素与物理因素的结合，例如：

a. 社会因素（如无歧视、和谐稳定、无对抗）；

b. 心理因素（如缓解紧张情绪、预防职业倦怠、保证情绪稳定）；

c. 物理因素（如温度、热量、湿度、照明、空气流通、卫生、噪声等）。

由于所提供的产品和服务不同，这些因素可能存在显著差异。

7.1.1、General

The organization shall determine and provide the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system.

The organization shall consider:

a. the capabilities of, and constraints on, existing internal resources;

b. what needs to be obtained from external providers.

7.1.2、People

The organization shall determine and provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes.

7.1.3、Infrastructure

The organization shall determine, provide and maintain the infrastructure necessary for the operation of its processes and to achieve conformity of products and services.

NOTE Infrastructure can include:

a. buildings and associated utilities;

b. equipment, including hardware and software;

c. transportation resources;

d. information and communication technology.

7.1.4、Environment for the operation of processes

The organization shall determine, provide and maintain the environment necessary for the operation of its processes and to achieve conformity of products and services.

NOTE A suitable environment can be a combination of human and physical factors, such as:

a. social (e.g. non-discriminatory, calm, non-confrontational);

b. psychological (e.g. stress-reducing, burnout prevention, emotionally protective);

c. physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).

These factors can differ substantially depending on the products and services provided.